Delivery service to P.O. Box/APO/FPO (the postal service from Japan to the US) is temporarily unavailable.
Please note it is the standard that a shipping company completes the delivery by leaving your package at the door without handing it directly to you. You have the risk that your package might be stolen or lost. We are not responsible for lost or stolen items after the notification that your order has been delivered.
We recommend you choose the option "Delivery confirmation with signature
" so that you can receive your package directly without leaving it outside, when you place an order. It costs $3.
After ordering, you can manage the delivery (Schedule delivery time, Deliver to another location and Deliver another day) by yourself at FedEx Delivery Manager
.If you do neither of the above, you agree that we are not responsible for your package lost or stolen after the notification that your order has been delivered. Please note you agree to all our business policies when you order.
- Every shipment is from Japan.
- We ship orders within 1-2 business days. Deliveries generally take 2-5 business days via FedEx. It might take more days during the holiday season.
- When you have questions about the shipping of your order, please contact a shipping company with the tracking number; FedEx or USPS.
- We regularly ship to the US. To other countries, please email firstname.lastname@example.org.
- Free shipping to the US on orders over $30.
Within a week of receiving the items, please let us know before wearing them if they are not the same as your order or they have any quality defects. if some items are missing, please be sure to send the photos of the delivery package to us. Without the photos, we can't resend the missing items. A week after a delivery, we deem you have approved the items you received are not defective, wrong or missing.
- No refunds or exchanges on sale, discounted or outlet items.
- Please note our Return and Refund Policy page. Customers are responsible for the shipping cost of returning items to Japan. By placing an order, customers agree to all our policies.