After you have placed your order, you will receive an order confirmation email. This informs you that we have accepted and are processing your order. Keep this email for your records as it contains your order number. Upon receiving the confirmation email, it is not possible to update or cancel your order.
When returning the product, please ship it to Japan. Customers are responsible for the shipping charge of returning items to Japan.
All purchases may be returned within 30 days of receiving the items. If 30 days have been exceeded since your original purchase, we cannot offer you a refund.
- All products must be unworn.
- For socks, original tags must remain attached.
- For tights, the plastic package must be unopened.
- No refunds on Sale (Discounted), Outlet and gifted items.
Return and Refund Policy and Process
1. You may send your return request at firstname.lastname@example.org with your order number. Please confirm the products are eligible for return; the items must be unworn.
2. After confirming your return request, please let us know which customers or we arrange the shipment of returning items to Japan.
a) When customers do, we would inform you of the shipping address in Japan. The shipping cost to Japan must be covered by customers.
b) When we do, we would send the shipping labels to you. The shipping charge is 10% of the total value of the products you return (minimum USD20).
3. We will refund soon after we receive the items.
a) When customers arrange the shipment for the return, we would refund the full amount of the items you return.
b) When we arrange the shipment for the return, we would refund the balance after deducting the shipping charge.
These are situations where we cannot offer returns and refunds:
1. Returned after the 30-day window of receiving the item.
2. The package is not in the original condition. In order to be eligible for a return, original tags must remain attached. Especially for tights, the plastic package must be unopened.
3. Sent to a wrong address.
4. Lost or stolen items during shipping. We recommend you require your sign for delivery. Please email email@example.com for it.
5. Sale, Outlet and gifted items. Only regular priced items may be refunded.
Exchanges are not offered at this time.