After you have placed your order, you will receive an order confirmation email. This informs you that we have accepted and are processing your order. Keep this email for your records as it contains your order number. Upon receiving the confirmation email, it is not possible to update or cancel your order.
This is an international shipping as described on every product page. We ship all items from Japan. When returning the items, please ship them to Japan. Customers are responsible for the shipping charge of returning items to Japan.
All purchases may be returned within 30 days of receiving the items. If 30 days have been exceeded since your original purchase, we cannot offer you a refund.
- All products must be unworn.
- For socks, original tags must remain attached.
- For tights, the plastic package must be unopened.
- No refunds on Sale (Discounted), Outlet and gifted items.
Return and Refund Policy and Process
1. You may send your return request at firstname.lastname@example.org with your order number. Please confirm the products are eligible for return; the items must be unworn.
2. After confirming your return request, we will send the shipping label returning to Japan to you. The shipping charge is $20 or more. (the minimum charge is USD20 or 10% of the total value of the p items you return)
3. We will refund soon after we receive the items. We refund the balance after deducting the shipping charge.
These are situations where we cannot offer returns and refunds:
1. 30 days passed since receiving the item.
2. The package is not in the original condition. In order to be eligible for a return, original tags must remain attached. Especially for tights, the plastic package must be unopened.
3. Order with a wrong address.
4. Lost or stolen items after the shipment delivered email is sent to you. We recommend you require your sign for delivery.
5. Sale, Outlet and gifted items. Only regular priced items may be refunded.
Exchanges are not offered at this time.